Amith Khadka

Professional committed to delivering reliable results and process improvement. Extensive experience in leading quality improvement projects. Known for fostering collaborative team environments and adapting to dynamic requirements. Skilled in problem-solving, process optimization providing root cause analysis.

Sr. Quality Analyst at Amazon (2022-11 – Present)

Working as Sr Quality under DART(Defective Ads Resolution Team), working on measures to reduce defects in sponsored ads for a particular policy and ad program to further complaints of similar ads.

• Setting up meetings and ending reports to operations providing data view of defects received and measures taken. Sending Flash reports
• Interacting with various stakeholders to figure out solutions to new issues.
• Provided an idea to update the policy wiki for policy I was handling.
• Worked in the improvement of automated decision tool by providing inputs from policy perspective.

Operations Analyst at First Advantage (2020-01 – 2022-11)

• Setting up accounts for the clients based on the set requirement provided with minimal to no errors.
• Working with account managers to make sure the accounts are set up as requested and needed.
• New comer award for exception performance as a new comer.
• Spot award recognition provided for collaboration in the RPA team to make sure the automated bots process without errors.

Scripting Editor at Deluxe Entertainment Services India Pvt Limited (2019-05 – 2019-11)

6 months of work experience at Deluxe Entertainment Services India Pvt Limited.

Quality Analyst at [24]7.ai Customer Pvt Ltd (2018-03 – 2019-04)

• Monitoring chats and sharing feedback on timely basis and sharing reports with clients.
• Coaching BQ Agents using Quality control tools to improve their performance.
• Working on client escalations and report the findings to clients.
• Hygiene Audits to identify risks and provide solution to reduce the risks identified.
• Recognized as Monthly champion for dedication to reduce the risks for Detractors by monitoring chats and providing effective feedback in the month of April 2018.

Digital Interaction Executive at [24]7.ai Customer Pvt Ltd (2016-09 – 2018-02)

• Resolving the issue faced by customers and keeping records of all transactions
• Empathizing and probing with customers on their queries and investigate to find a feasible solution.
• Handling various queries of clients and helping them with all the possible options to resolve their issues.

BCA – New Horizon College of Engineering (2016-01)

PUC in PCMC – Indiranagar Composite PU College (2013-01)

SSLC – Gurukul English High School (2011-01)