Neha Singh
Microsoft 365 Admin | Spanish Language
Talent
New Delhi, New DelhiMember since December 10, 2024
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About
As a dedicated M365 Admin with Spanish language and I've +5 years of hands-on experience dealing with multiple and complex issues. I specialize in managing and optimizing M365 environments to ensure seamless functionality.
Experience
- Being one of the senior teammate conducted comprehensive training sessions for new hires on tools like Zendesk and strategies for handling escalations and case management.
- Participated in the onboarding of new projects, ensuring smooth integration and alignment with team processes and client requirements.
- Created comprehensive (SOPs) to guide team members in ticket handling, technical escalations, and adherence to internal protocols.
- Handling Office 365 Exchange Online, Mail flow, SharePoint Online and OneDrive & teams related complex issue.
Education
I hold a Bachelor's Degree in Arts & Humanities, complemented by a Diploma in Office Management - Secretarial Practice.
Fluent in Spanish and conversational in Portuguese, I also hold certifications in Microsoft Office (100 level) and Microsoft Teams (700 level).
