Angel George

L&D Operations Specialist with 4.5 years turning fragmented, manual learning processes into streamlined, data-driven systems for organizations of 5,000+ employees. Skilled in building real-time dashboards, driving digital transformation, and translating learning data into decisions leadership can act on. Hands-on with Cornerstone, SAP SuccessFactors, and MS Excel Advanced.

Learning Operations Consultant at L&T Technology Services (2026-02 – 2026-06)

• Tracked learning progress, assessments, and certifications for 1000 employees, generating weekly/monthly learning reports and providing stakeholders with accurate, actionable insights on learner completion and compliance.
• Integrated a real-time learner activity dashboard within the LMS, enabling learners to access personalized learning insights and receive monthly learning notifications and SMS alerts, improving visibility into course progress and completion.
• Coordinated 15+ instructor-led and virtual training sessions covering core HR processes, corporate policies, and internal systems, supporting employee onboarding and ongoing capability development.
• Managed an average of 15 LMS support requests and 3+ incidents daily, ensuring timely resolution, effective issue tracking, and closure of at least 1 incident per day while maintaining smooth LMS operations.
• Revamped the new-joiner training guide by developing clear, standardized SOPs and streamlining documentation from 20 to 12 documents (40% reduction); secured stakeholder approval to digitize the content into an e-learning module for internal team members.

Specialist - Learning & Talent Development (Operations) at AXA Global Business Services (2024-03 – 2026-02)

• Managed end-to-end LMS administration for 5,000+ employees, including course/module uploads, testing and validation, learner assignments, learning plan management, and completion tracking; maintained content accuracy and version control while organizing and retiring outdated materials.
• Conducted a comprehensive Training Needs Analysis (TNA) that informed the restructuring of the leadership development curriculum, resulting in a 35% improvement in leadership effectiveness scores.
• Revamped the onboarding process to 6 hours from 8 hours per day.
• Spearheaded 'L&D Goes Digital' under Project LIGHT, a full-scale digital transformation consolidating 5 manual trackers into a single, unified LMS system of record and cutting manual reporting effort by 40%; automated training invitations and attendance tracking, putting learning progress and engagement at employees' fingertips.
• Launched a real-time, employee-facing training calendar within the LMS, enabling self-service enrollment and manager-approved cancellations, alongside live online dashboards for training visibility, streamlining scheduling and reducing administrative back-and-forth.
• Developed and implemented a real-time Power BI L&D analytics dashboard integrated with the LMS, delivering centralized, self-service reporting to leadership and stakeholders and enhancing visibility into learning effectiveness and workforce development metrics.
• Managed L&D dashboards and weekly/monthly MIS reporting for 2000+ employees, tracking training attendance, mandatory learning compliance, onboarding metrics, external training participation, and learner engagement to support data-driven L&D operations.
• Coordinated leadership development programs (Change Management, Insight, Strategic thinking and decision making), consistently achieving over 90% training attendance.
• Designed and implemented a company-wide e-learning program specifically for freshers increasing employee course completion by 40% and reducing training costs by 25% within the first year of implementation.
• Designed and published the monthly L&D newsletter/poster and planned learning engagement initiatives for small employee groups, increasing e-learning platform adoption to 95% activation and 80% monthly engagement.

Human Resource Associate - Learning & Development Operations at HGS India (AXA Global Business Services) (2021-12 – 2024-03)

• Administered the LMS, including mandatory module uploads, learner enrollments, completion tracking, and learning hour reporting.
• Managed the organization's Assessment Development Center, successfully coordinating 200+ promotion assessments end-to-end, from candidate invitations and virtual assessment facilitation to result publication and reporting manager communication.
• Managed end-to-end delivery of 20+ training programs per month, coordinating learners, facilitators, schedules, logistics, and attendance, resulting in 80%+ training attendance.
• Drove the First Impression Survey for 100+ employees completing 90 days, analyzing results to improve the onboarding experience.

Master of Business Administration in MBA – Rajiv Gandhi Institute of Technology, Bengaluru, Karnataka (VTU) (2023)

Bachelor of Business Management in BBM – MN Degree College, Bangalore University, Karnataka (2016)