Anitha Bs
IT Support and QA professional with 6+ years of experience
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About
Result-oriented IT Support and QA professional with 6+ years of experience in application support, manual testing, and technical troubleshooting. Skilled in resolving complex technical issues, leading support teams, and driving system improvements. Adept at collaborating across IT functions, managing DevOps pipelines, and ensuring seamless service delivery. Committed to enhancing product reliability, customer satisfaction, and operational efficiency.
Experience
Senior Technical Solutions Executive - Winman Software
(2024-01 - 2026-05)
- Provide 2nd/3rd level support, resolving complex technical issues within SLAs.
- Lead incident resolution, problem determination, and root cause analysis for system-wide issues.
- Collaborate with IT teams to ensure seamless service delivery and environment stability.
- Create and manage DevOps pipelines to support structured deployments.
- Author and oversee documentation (guides, FAQs, KB articles) to improve knowledge sharing.
- Mentor junior staff, providing daily direction and technical guidance.
- Conduct system analysis and implement improvements for performance, availability, and reliability.
Technical Solutions Executive - Winman Software
(2023-01 - 2023-12)
- Managed end-to-end customer support requests across multiple communication channels.
- Provided detailed technical logs and reproduction steps to developers for debugging.
- Utilized remote troubleshooting tools to resolve installation and configuration issues.
- Acted as liaison between end-users and development teams to accelerate bug fixes.
QA Executive (Manual Testing) - Winman Software
(2020-02 - 2022-12)
- Executed regression and smoke test cases to identify functional and UI defects.
- Collaborated with developers to validate fixes and ensure bug-free releases.
- Contributed to product stability by enforcing quality standards and deadlines.
Education
Bachelor of Computer Applications - BCA - Sri Bhuvanendra College, Karkala (2019)
PUC - Sri Bhuvanendra PU College, Karkala (2016)
Schooling - Government High School
