Gopi Palem

A technically sophisticated individual with 2+ years of experience in software design, development, and maintenance of IT applications. 1+ year of experience in ServiceNow platform administration, support, development, and implementation of ITSM and Service Portals. Hands-on experience in Service catalog design, and Knowledge Base administration. A process-savvy in Enterprise IT Service Management processes along with strong knowledge of ITIL, and SCRUM/Agile framework for the software development process.