Ankur Bhattacharya

Experienced hospitality professional with over 25 years of work experience in India and abroad. Proven expertise in delivering exceptional customer service and managing operations in the hospitality industry. Skilled in team leadership, training, and development, with a certification as a Trainer from Skill India.

Adept at creating positive guest experiences, optimizing operational efficiency, and fostering a high-performing team environment. Strong background in both front-end and back-end hospitality functions, with a passion for excellence and continuous improvement.

Multiple Center Hospitality Trainer - Frankfinn Institute of Air Hostess Training Academy

(2024-05)

• Training Delivery and Coordination across multiple centers
• Student Development and Mentorship
• Industry Liaison, Networking, Operational & Administrative responsibilities

Hospitality Freelancer – Self Employment - Grafity Consultancy House

(2023-09 - 2024-05)

• Kitchen Setup for Hotels, Restaurants & Commercial establishments
• Manpower Planning, Training & Development
• Menu Finalization, Food Presentation and Costing

General Manager - Hotel KRC Palace - Tezpur, Assam

(2018-04 - 2023-07)

3-Star Business Hotel

• Oversaw full hotel operations including F&B, housekeeping, front office and maintenance departments
• Drove revenue growth through strategic pricing, local partnerships and corporate account development
• Recruited, trained and mentored a team of 60+ staff, maintaining high service standards
• Implemented SOPs across all departments, reducing operational costs while improving guest satisfaction scores

Manager Operation (Unit Head) - Hotel Park Prime - Durgapur

(2017-01 - 2017-11)

3-Star Hotel

• Managed all operational departments as Unit Head, driving efficiency and service quality
• Streamlined front-desk, F&B and housekeeping workflows, reducing guest complaints by 30%
• Conducted regular staff training sessions to uphold brand standards and service excellence

General Manager - Hotel Steel - Temirtau, Kazakhstan

(2011-03 - 2016-02)

4-Star Business Hotel

• Led full hotel operations at a prestigious 4-star property in Kazakhstan, managing diverse international staff
• Drove revenue, maintained brand standards, and forged local business relationships

Deputy General Manager - Hotel The Orchard - Jharsuguda, Odisha

(2006-01 - 2011-01)

3-Star Hotel

• Supported GM in overseeing hotel operations, F&B, housekeeping, and front office departments
• Implemented training programs to elevate service quality

F&B Captain - Hotel Oberoi Grand - Kolkata

(2005-01 - 2005-12)

5-Star Hotel

• Supervised Food & Beverage service in one of India's most iconic luxury hotels

F&B Steward - Hotel Oberoi Grand - Kolkata

(1995-09 - 2004-12)

5-Star Hotel

• Delivered 9+ years of outstanding F&B service, building a deep foundation in luxury hospitality operations

Bachelors of Commerce - Burdwan University, West Bengal, India

3-Year Diploma - Hotel Management, Catering & Applied Nutrition - IIBM Dept. of Hotel Management, Patna