Ankush Banyal
Customer-focused professional with 4+ years of experience in client communication, sales, and service delivery
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About
Customer-focused professional with 4+ years of experience in client communication, sales, and service delivery. Currently managing inbound/outbound sales for a US-based platform, consistently meeting targets and maintaining high satisfaction. Skilled in CRM tools, needs assessment, stakeholder coordination, and structured reporting — now applying these strengths to customer support and business development roles.
Experience
Sales & Customer Support Agent at Homeaglow (US-Based) (2026-02 – Present)
- Handle inbound/outbound sales calls, qualifying leads and converting them into confirmed bookings while consistently meeting targets.
- Conduct needs assessments, deliver tailored solutions, and manage the full customer journey from first contact to post-booking follow-up.
- Maintain CRM records of all interactions and resolutions; identify upselling opportunities to grow revenue per account.
Subject Matter Expert & Client Liaison (Freelance) at Self-Employed (2024-04 – 2026-01)
- Managed relationships with multiple client families and organizations, delivering customized service plans and structured progress reports.
- Identified client needs through consultations and developed tailored solutions, generating repeat engagements and referrals.
Teacher & Programme Coordinator at Angstrom Education Pvt. Ltd. (2023-10 – 2024-03)
- Served as primary contact for parents and supervisors; supported student onboarding and ensured client retention through quality delivery.
Educator & Training Coordinator at AT Defence Academy (2019-10 – 2021-11)
- Coordinated team-wide curriculum planning and student tracking; built strong stakeholder relationships with high engagement and retention rates.
Education
M.A. in History – IGNOU (2026)
B.Ed. – HPU (2023)
M.Sc. in Chemistry – HPU (2019)
B.Sc. – HPU (2016)
