Anthony Johnny Joseph

To pursue a challenging career that offers opportunities to enhance my skills, gain valuable experience, and contribute meaningfully to the achievement of both organizational and personal goals.

Team Leader at Merit Data and Technology Pvt Ltd (2024-08 – Present)

• Lead, mentor, and manage a team of 20 BDEs to achieve daily, weekly, and monthly targets.
• Ensure strict CRM hygiene: maintain accurate, updated records of all leads, interactions, and status updates.
• Track team performance, generate reports, and identify improvement areas to optimize productivity.
• Provide training, guidance, and performance feedback to BDEs to build strong communication and customer-handling skills.
• Design and implement process playbooks, checklists, and SOPs to ensure consistency and efficiency across the pre-sales function.
• Track and analyze team performance metrics to identify improvement areas and enhance productivity through structured feedback and coaching.
• Conduct regular training sessions to strengthen the team’s communication, consultative selling, and client-handling skills.
• Collaborate closely with Business Development Managers (BDMs) to ensure smooth handovers, clarity on client expectations, and support in deal closures through continuous lead nurturing.
• Work closely with cross-functional teams to share client requirements, evaluate project feasibility, and ensure alignment before execution.

Amazon Seller Services (Account Manager) at Amazon India Pvt. Ltd (2022-05 – 2024-08)

• Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences.
• Help define the seller base and industry verticals we target for various Amazon services using local knowledge.
• Identify valuable sellers and selection for Amazon services.
• Acquire retailers with valuable selection and establish long-term partnerships.
• Own and manage integration of portfolio of sellers and help them become self-reliant through basic training.
• Track and monitor performance and sales of key partners to manage their performance.
• Resolve Seller with their operational issues with their seller account.

Prime Video (Specialist) at Amazon India Pvt. Ltd

• Working with PRIME VIDEO as a Specialist in which my role is to review the titles allocated and provide the appropriate Maturity Rating by following the Standard Operational Procedures (SOP).
• Passionate about working cross-functionally, thinking strategically, and keeping our users safe while protesting free speech.
• Worked within the team on the Global Platform wherein we were rating the movies/ episodes as per the Global Ratings of Amazon Prime Video
• Research and stay up to date on key trends and suspicious patterns across policy areas.
• Ensured the target was met and achieved before the timeframe and been an active member of the team.
• I have also been a part of the CPAE Retroactive team. Wherein Analyzing and reviewing user profiles, videos, and text-based content to ensure the PVD customer account details were accurate and relevant.

Operation Manager at NoBroker Technologies Solution Pvt. Ltd (2019-12 – 2021-12)

• Responsible for overseeing operations, for legal and home Loan services in Mumbai.
• Exploring and defining which bank the team should prioritize, and setting a timeline to reach goals quickly.
• Manage and build corporate relationships with Senior Heads at the Zonal office.
• Provide direction and mentorship to the Field Team for the delivery of goals, promote a learning culture and build a solid team.
• Responsible for Escalations, Onboarding, Project Management, Team building, Post Sales Service, and Partnership.
• Work with the respective clients and Bank to address specific Banking issues.
• Demonstrated ability to manage high volumes of workflow including prioritization and planning under tight deadlines.
• Sort issues escalated by the servicing and sales team towards delay in the process from the bank.
• Build a relationship with the bank manager and help in closing our files that are logged at the Branch level.

Sr. Business Development Associate at Netscribes India Pvt. Ltd (2018-05 – 2019-11)

• Out calling a new client to set up a meeting to present the value proposition.
• Identifying target companies and decision-makers.
• Sourcing leads from various business websites and updating the same prospects on the Company CRM.
• Working with the Sales team to understand the region that we are targeting.
• Research organizations and individuals online to identify new leads and potential new markets.
• Contacting potential clients via email or phone to establish rapport and set up meetings.
• Creating an extensive database on the targeted companies.
• Assisting and acquiring new clients and upselling to the existing one.

Fleet Manager at JAJ Travels Pvt. Ltd (2016-04 – 2018-04)

• Oversee activities with regards to the acquisition, repair preventive maintenance and replacement of fleet to meet the company’s logistics needs.
• Meeting transport cab companies for new contracts and renewals.
• Tracking vehicles and their locations to avoid misuse of vehicles.
• Handling customer calls with regards to booking and reservation.
• Handling account details for all payments and expenses.
• Oversee the conduct of training for drivers.

Specialist, Customer Care at Vistaprint India Marketing Solutions Pvt. Ltd (2013-09 – 2016-03)

• Receiving inbound calls and assisting customers with their queries.
• Out calling for payment failure issues and guiding them through the payment process.
• Out-calling customers for the embroidery design upload issue.
• Out-calling customers for delivery issues and coordinating with Blue Dart to get the order delivered.
• Handling escalation calls in the absence of the reporting manager.
• Designing the products as per customer request.
• Resolves product or service problems by clarifying the customer's complaint, determining the Cause of the problem.
• Handle complaints, providing appropriate solutions and alternatives within the time limits.
• Managing Walk-in Customers with their Sales Queries and Following up with Placing Orders.

Customer Care Coordinator at Ocwen Financial Solutions Pvt. Ltd (2012-04 – 2012-09)

• Assisting the customers with their Home Loans foreclosure process.
• Out calling the customer and informing them to send the required documents.
• Resolving account-related customer queries.
• Going through customers' documents and uploading them to the customer account.
• Helping customers schedule payment plans to prevent them from missing their payments.
• Handling Escalation calls for irate customers.

Sr. Customer Relationship Specialist at Epicenter Technologies Pvt. Ltd (2008-11 – 2012-03)

• Convincing the customer so that the account is retained, by offering them special deals.
• Resolving account-related customer queries.
• Assigning work within the team for outbound activity so that the cases are resolved within the timeline.
• Handling Escalation calls for irate customers.
• Updating the scoreboard and sending an email to the manager on an hourly basis.
• Monitoring productivity for all team members like AHT, Quality and CSAT.
• Conducting training for the skill set and call listening sessions.
• Conducting performance conversations ensuring transparency within the team members regarding their KRA.

Bachelor of Commerce (B.Com) – Jaipur National University