Anushka Dolas

Travel operations professional with 8+ years of experience in airline refund processing, credit note management, and GDS systems (Amadeus & Sabre). Currently a Team Lead at Thomas Cook, managing high-volume domestic and international refund operations, resolving complex cases, and driving process improvements.

Team Lead – Refunds & Credit Notes - Thomas Cook India

(2018-06)

• Lead end-to-end airline refund, Reissue operations for domestic & international carriers
• Manage a team of 10 members, ensuring productivity and SLA compliance
• Handle 100+ refund requests daily with high accuracy and efficiency
• Resolve complex cases, ADMs, and escalations
• Process Reissue or refunds via Amadeus & Sabre systems
• Perform ticket auditing and financial reconciliation
• Improved turnaround time through workflow enhancements
• Contributed to Refund BOT automation, reducing manual effort

Bachelor of Commerce - B.Com - University of Mumbai