Anushka Dolas
Travel operations professional with 8+ years of experience in airline refund processing, credit note management, and GDS systems
Talent
MumbaiMember since August 22, 2026
Refund ProcessingCredit NotesAmadeusSabreTicket Auditing
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Refund ProcessingCredit NotesAmadeusSabreTicket Auditing
About
Travel operations professional with 8+ years of experience in airline refund processing, credit note management, and GDS systems (Amadeus & Sabre). Currently a Team Lead at Thomas Cook, managing high-volume domestic and international refund operations, resolving complex cases, and driving process improvements.
Experience
Team Lead – Refunds & Credit Notes - Thomas Cook India
(2018-06)
- Lead end-to-end airline refund, Reissue operations for domestic & international carriers
- Manage a team of 10 members, ensuring productivity and SLA compliance
- Handle 100+ refund requests daily with high accuracy and efficiency
- Resolve complex cases, ADMs, and escalations
- Process Reissue or refunds via Amadeus & Sabre systems
- Perform ticket auditing and financial reconciliation
- Improved turnaround time through workflow enhancements
- Contributed to Refund BOT automation, reducing manual effort
Education
Bachelor of Commerce - B.Com - University of Mumbai
Skills
credit note managementand GDS systems
