Aravind Vicky
Specialist
Talent
Bengaluru, Bengaluru UrbanMember since January 25, 2026
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About
I m working in banking process for past 5 years
Experience
Specialist SME - HCL Technologies - Chennai, Tamilnadu, India
(2021-01)
RESEARCH ANALYST - EXCHANGE DATA INTERNATIONAL PVT LIMITED - Vellore, Tamilnadu, India
(2018-08 - 2021-01)
- Handle chargeback and dispute cases for credit/debit card transactions
- Worked on payment networks (Visa resolve online/Mastercom)
- Maintain MIS reports and also Quality check in Disputes
- Ensure SLA adherence and regulatory compliance in all cases
- Create cases based on the customer requirement in Disputes that may be Duplicated transaction, unauthorized steppay transaction, Credit card transactions, EFTPOS transaction & ATM withdrawal Transaction, etc.
- Customer will share evidences & documents through mail so i will create case and upload documents for that particular customer ID
- Update & share the reports to the manager on daily basis
Education
B.E - Computer Science And Engineering - Ganadipathy Tulsi's Jain Engineering Technology, Vellore (2016)
HSC - Lakshmi Garden Matric Higher Secondary School (2012)
SSLC - Vani Vidhyalaya Matric Higher Secondary School (2010)
Skills
Specialist
