Arpana V

Highly motivated and proactive problem solver with a passion for learning and improvement. Adaptable and flexible, with strong leadership, ownership, and team coordination skills, experienced in organising teams and driving collaborative success. Demonstrates the ability to take initiative, support team members, and ensure accountability while consistently achieving shared goals and high-performance standards.

Seeking a challenging role in a dynamic organisation to leverage skills, knowledge and enthusiasm while contributing to business success and growth. Committed to making a meaningful impact, learning from experienced professionals, and adding value to a forward-thinking team.

Customer Support Analyst - Firstsource Solutions Ltd

(2024-06)

• Handled customer queries through chat & email, ensuring timely and accurate resolution of technical and service-related issues.
• Maintained high customer satisfaction by providing clear communication, problem-solving support and professional assistance.
• Managed multiple customer interactions efficiently while meeting performance targets and maintaining quality standards.
• Prepared and submitted detailed end-of-day (EOD) reports to management, ensuring accuracy, consistency, and timely updates on daily activities and performance.
• Handled and resolved assigned cases efficiently by analysing requirements, taking appropriate action, and ensuring closure within defined timelines.
• Managed official email communications by responding promptly, addressing queries, and maintaining clear, professional, and effective correspondence.

Bachelor of Commerce - Commerce - St. Anne's First Grade College For Women (2020 - 2023)

Pre-University - Commerce - St. Charles Women's PU College (2018 - 2020)