Analyst (Customer Support) at eClerx (2025-01 – Present)
Aligned on voice process
- Handled outbound voice calls for cable and Wi-Fi troubleshooting
- Diagnosed technical issues and provided step-by-step solutions
- Achieved high customer satisfaction by resolving issues within TAT
- Troubleshot cable and Wi-Fi issues via voice support
- Logged and resolved customer issues accurately in the system
Associate (Voice Process) at Teleperformance (2024-02 – 2024-09)
Aligned on voice process
- Listened to customer concerns and recommend solution
- Delivered high-quality services to customers
- Deepened relationships with key clients
- Responded to client emails and voicemails
- Engaged with clients to determine their service needs
Team Member at Gurman Industries (2023-04 – 2023-10)
Aligned on behalf of HDFC credit card (Voice and Chat) Dept
- Remind customer regarding their credit cards due
- Maintain Excel Reports of customer data
- Responsible to meet customer needs while maintaining the integrity of data quality and system functionality
- Do audits for team members
- Managed the workflow simultaneously with tight deadlines
