Simran Sharma

Analyst (Customer Support)

PanchkulaMember since May 18, 2026

Microsoft ExcelCritical thinking skillsCommercial acumenStrategic initiativesProblem-solving skills

About

To learn more and more and upgrade myself at every stage of life and to build a strong work base which can lead me and help me to march to top in long run

Experience

Analyst (Customer Support) at eClerx (2025-01 – Present)

Aligned on voice process

Handled outbound voice calls for cable and Wi-Fi troubleshooting
Diagnosed technical issues and provided step-by-step solutions
Achieved high customer satisfaction by resolving issues within TAT
Troubleshot cable and Wi-Fi issues via voice support
Logged and resolved customer issues accurately in the system

Associate (Voice Process) at Teleperformance (2024-02 – 2024-09)

Aligned on voice process

Listened to customer concerns and recommend solution
Delivered high-quality services to customers
Deepened relationships with key clients
Responded to client emails and voicemails
Engaged with clients to determine their service needs

Team Member at Gurman Industries (2023-04 – 2023-10)

Aligned on behalf of HDFC credit card (Voice and Chat) Dept

Remind customer regarding their credit cards due
Maintain Excel Reports of customer data
Responsible to meet customer needs while maintaining the integrity of data quality and system functionality
Do audits for team members
Managed the workflow simultaneously with tight deadlines