Arpit

Enthusiastic and dedicated Customer Support Executive with hands-on experience in handling Raksha Prime customer queries, explaining policy benefits, and maintaining strong communication with clients. Known for patience, clarity, and empathy in communication. Experienced in guiding and supporting new team members, ensuring they perform with confidence and accuracy.

Customer Support Executive – Raksha Prime (Medi Assist Project) at Morena Technologies (2025-04 – Present)

• Handle inbound and outbound calls to assist customers with Raksha Prime product details and benefits.
• Support customers with claim-related queries and ensure accurate communication of coverage information.
• Convert potential leads into interested customers through clear, confident explanations.
• Maintain detailed call records and ensure accuracy in CRM updates.
• Coordinate with hospitals and internal departments for timely service resolutions.
• Assist new joiners with process knowledge, product understanding, and call handling.

Master of Information Technology in Information Technology – Noida International University (2023)

Bachelor of Science in Information Technology in Information Technology – Shri Ram Swaroop Memorial University (2021)