Aruna

Experienced professional with approximately 10 years of experience in customer service, transaction monitoring, background verification, documentation and coordination. Experienced in maintaining accurate records, handling confidential information, following up on pending activities, communicating with relevant teams and resolving issues. Proficient in MS Office with working knowledge of basic Excel.

Seeking an opportunity in Procurement, Vendor Management & Administration where I can utilize my documentation, coordination, follow-up, communication, problem-solving and organizational skills while developing practical expertise in procurement and vendor management.

Senior Executive – Background Verification at Krya Solutions Pvt. Ltd. (2022-07 – 2026-04)

• Managed background verification activities with attention to accuracy, documentation and timelines.
• Maintained accurate records and supporting documentation for verification activities.
• Followed up on pending cases and coordinated with relevant parties to complete assigned activities.
• Communicated with relevant parties to obtain required information and resolve issues.
• Monitored the status of ongoing activities and provided timely follow-up.
• Handled confidential information with care and maintained attention to detail.
• Managed multiple cases and ensured timely completion according to process requirements.

Sr. Transaction Monitoring Officer at Allsec Technologies Ltd. (2018-03 – 2022-04)

• Monitored transactions and reviewed information for accuracy and process compliance.
• Maintained records and documentation related to assigned activities.
• Coordinated with relevant teams to resolve issues and complete tasks within timelines.
• Followed established procedures and maintained attention to detail.
• Managed multiple activities while meeting quality and productivity requirements.
• Supported timely resolution of process-related issues through coordination and follow-up.

Senior Customer Service Associate at Vertex Customer Management Pvt. Ltd. (2017-07 – 2018-03)

• Handled customer queries and provided appropriate resolutions.
• Coordinated with relevant teams to resolve customer-related issues.
• Maintained accurate information and documentation.
• Followed up on pending issues and ensured timely resolution.
• Communicated professionally with customers and internal teams.

CRE / Interior Designer at LMA Designer Homes & Offices Pvt. Ltd. (2012-04 – 2014-03)

• Coordinated with customers to understand requirements.
• Communicated with customers regarding requirements and services.
• Supported coordination of activities related to customer requirements.
• Followed up on requirements and maintained communication throughout the process.
• Managed customer expectations and worked toward timely completion of requirements.

Customer Care Executive at Allsec Technologies Ltd. (2008-06 – 2009-09)

• Handled customer queries and provided service support.
• Maintained professional communication with customers.
• Followed up on customer requirements and worked toward timely resolution.
• Maintained customer-related information and records.

B.E. in Electronics & Communication Engineering (ECE) – Shri Andal Alagar College of Engineering, Mamandur (2007-05)

Higher Secondary – Vana Vani M.H.S.S., IIT Campus, Chennai (2003-03)