Arya Babu

Highly organized and client-focused professional with 7+ years of experience in customer service, sales coordination, and office administration. Proven ability to manage multiple responsibilities across hospitality, CRM, and sales roles while maintaining high standards of professionalism. Strong interpersonal and leadership skills with expertise in building customer relationships, resolving queries, and driving client satisfaction.

Adept at order management, documentation, scheduling, and team coordination in fast-paced environments. Committed to delivering outstanding support with a focus on quality, efficiency, and client retention.

Customer Relation Manager at HOUND MOBILITY (2026-06 – Present)

Joined as Customer Relation Manager at Hound Mobility Eltemiles Private Limited, Kalamassery.

• Manage customer relationships and act as primary point of contact to ensure client satisfaction.
• Collaborate cross-functionally with internal teams to resolve queries and coordinate service delivery.
• Coordinate with land acquisition team and clients; maintain and complete client records and update CRM.
• Resolve enquiries and ensure customer satisfaction.

Customer Relationship Manager at PITAMPARA FILMS AND PRODUCTION (2025-12 – 2026-05)

• Handled clients after confirmation and ensured smooth coordination through project completion.
• Communicated clearly with clients regarding movie, shoot, audition, and production schedules.
• Ensured zero client cancellations through proactive, mandatory follow-ups.
• Maintained complete client records and updated CRM/sheets daily.
• Coordinated with internal teams including telecallers, production, and shoot crews.
• Resolved client queries and complaints professionally.
• Ensured clients arrived on time for shoots/auditions and followed guidelines.
• Took full responsibility for assigned clients until project closure.

Sales Co-ordinator at PACKMATE LLC, DUBAI (2025-06 – 2025-11)

• Managed orders and documentation: processing orders, issuing invoices, and creating, tracking, and maintaining records.
• Handled client inquiries, confirmed orders, and provided product information.
• Supported the sales team with scheduling, data management, and logistics coordination.
• Applied strong MS Office (Excel, Word) and CRM software expertise.
• Maintained high organization and attention to detail while working under pressure.

Credit Card Sales at DERBY MARKETING LLC, DUBAI (2024-10 – 2025-05)

• Generated new business through outbound calls, in-person meetings, and digital channels.
• Provided excellent customer service and support to cardholders, resolving issues promptly and professionally.
• Built strong customer relationships by identifying financial needs and recommending suitable products.
• Stayed current on industry trends, product offerings, and regulatory changes to provide informed guidance.

HR Assistant cum Admin at WILLMOUNT RESORTS PVT LTD (2020-10 – 2023-01)

• Managed reservation calls and built customer relationships through membership management, events, and promotions, collaborating with cinema artists, influencers, and event partners.
• Made cold calls to B2B partners and premium customers, increasing sales and achieving targets.
• Organized workloads and priorities across teams, responding promptly to issues.
• Handled queries and managed service tickets via phone, in-person, and email.
• Trained and mentored the customer service team on service standards, loyalty programs, and sales techniques.
• Upsold travel itinerary add-ons, building inclusive packages at competitive rates.
• Performed administrative tasks, document management, and report development for cross-department use.

Receptionist at ROLDANTZ REJUVENATION PVT LTD (2018-07 – 2019-08)

• Welcomed clients in a friendly, professional manner in a clean, orderly reception area.
• Responded to patient inquiries and delivered friendly, professional customer service.
• Scheduled appointments between doctors and patients using critical analysis and prioritization.
• Collected monthly customer feedback and implemented process improvements.
• Stored and processed customer data in online systems for company-wide use.
• Maintained invoicing and payment collection, scanned documents, and kept files organized.
• Answered and directed incoming calls via a multi-line telephone system.
• Directed clerical tasks including copying, faxing, and file management.
• Booked conference rooms and meeting spaces, coordinated supplies, and catered company events.

Office Intern at KERALA PUBLICITY ARTS (2018-03 – 2018-08)

• Created and maintained databases, including event and group registrations.
• Provided support to staff members across departments as needed.
• Performed clerical tasks: filing, scanning documents, and copying.
• Supported marketing efforts by designing flyers and brochures (Photoshop, PowerPoint).

Diploma in Graphic Designing – ICM Training Institute (2018)

BSc. in Psychology – Kuriakose Elias College (2016)

Higher Secondary Education – Govt. Girls Higher Secondary School (2013)

SSLC – St. Little Teresa's G.H. School (2010)