Geethu Soman

Sales Coordinator with experience in the IT industry, skilled in supporting software and service sales operations. Adept at coordinating with technical teams, managing client communications, and handling end-to-end sales processes including lead tracking, proposal preparation, and order management. Proficient in CRM tools, MS Office, and report generation, with a focus on achieving sales targets and enhancing customer satisfaction.

Sales Coordinator - Spider Technosoft Pvt.Ltd

(2024)

• Coordinated with the sales team to manage leads and follow-ups for IT services and software solutions
• Communicated with clients to understand requirements and shared details with the technical team
• Prepared quotations, proposals, and sales documents
• Maintained and updated CRM systems with customer data and sales progress
• Assisted in order processing and ensured timely delivery of services
• Handled customer inquiries and provided after-sales support
• Generated sales reports and tracked performance metrics

MIS and CRM Coordinator - Gentleman Chit Funds Co.(India) Pvt. Ltd

(2022 - 2024)

• Managed and maintained the Management Information System (MIS) for 10 branches to ensure optimal performance
• Monitored daily work reports of 25 managerial staff to ensure accuracy and completeness
• Ensured timely submission of reports by managerial staff and maintained a systematic review process
• Preparing various MIS reports like ABM dues, introducer wise dues, collection & Business analysis reports etc
• To support management in preparing a Management Information System (MIS) report for a core meeting, weekly & monthly, branch review meeting etc
• Prepared detailed audit reports like route audit, machine time gap in collection, location tracking etc
• Manage and maintain the CRM system, ensuring data accuracy and system functionality
• Ensure software systems are up-to-date, functional, and aligned with business objectives
• Provide exceptional support to customers via phone, email, and chat, resolving inquiries and issues promptly
• Stay updated with product information and company policies to provide accurate information to customers
• Gather customer feedback and suggest improvements to enhance customer satisfaction and service quality

Administrative Assistant - Topco International Nursing Consultancy

(2021 - 2022)

Implemented and maintained an efficient filing system, improving accessibility to important documents and facilitating quicker decision making. Efficiently handled phone calls, emails, and correspondence, ensuring prompt and professional communication with internal and external stakeholders.

Backend Operations and Financial Analyst - Edubrisk Knowledge solutions Pvt ltd

(2017 - 2018)

• Managed and maintained the backend operations of company websites, ensuring optimal functionality, performance, and security
• Collaborated with the development team to implement new features, updates, and enhancements, contributing to the continuous improvement of website functionality
• Analyzed financial data Observed financial performance identified trends
• Prepared reports on the above information and reported the insights

Master of Computer Application - Computer Application - MES AIMAT, ALUVA (2013 - 2016)

Bachelor of Computer Application - Computer Application - SS COLLEGE, POOTHOTTA (2010 - 2013)