Arya Lakshmi

Handled customer calls and resolved queries professionally Maintained customer records and ensured satisfaction Followed company guidelines and achieved performance targets

Customer Relationship Executive at Charutha silks (2023-08 – Present)

• Handled customer calls and resolved queries professionally
• Maintained customer records and ensured satisfaction
• Followed company guidelines and achieved performance targets

Customer Relation Executive at pulimoottil silks pala & charutha silks Thrippunithura

• Handled inbound and outbound customer calls in a professional manner
• Resolved customer queries, complaints, and issues efficiently
• Provided accurate information about products and services
• Maintained detailed records of customer interactions in the system
• Ensured high levels of customer satisfaction through excellent service
• Followed company policies and communication guidelines
• Escalated complex issues to the concerned department when required
• Managed multiple tasks and calls while maintaining quality standards
• Built positive relationships with customers through effective communication
• Achieved performance targets such as call quality and resolution time

12th Pass – S. H. G. H. S. BHARANANGANAM (2012)