Aryan Bhatnagar
Customer Support Executive
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About
Personable and detail-oriented B.Com graduate with a PGDCA and government-certified CPCT qualification, offering strong verbal and written communication skills, a customer-first attitude, and a proven ability to resolve queries accurately and on time. Hands-on internship experience coordinating with vendors and clients, reconciling records, and troubleshooting discrepancies has built a solid foundation in problem-solving, active listening, and process accuracy. Comfortable working night shifts and eager to bring a calm, solutions-driven approach to a Customer Support Executive role.
Experience
Account Intern - Zikrr Perfumes - Gwalior
(2023-06 - 2023-08)
- Acted as a key point of contact between the company and vendors/clients, addressing queries on invoices, payments, and order discrepancies in a timely, professional manner.
- Recorded 50+ purchase and sales entries per month in Tally ERP 9 with a strong focus on accuracy and attention to detail.
- Prepared GST sales invoices and purchase vouchers, proactively catching and resolving errors before filing to prevent downstream issues.
- Reconciled bank statements with ledger accounts, independently identifying and following up on discrepancies until resolved — directly applicable to issue tracking and resolution in a support environment.
- Created monthly summary reports in MS Excel (pivot tables, VLOOKUP) for management, translating detailed data into clear, easy-to-understand updates.
Education
Post Graduate Diploma in Computer Application - Computer Application - Makhanlal Chaturvedi National University, Bhopal, M.P. (2025 - 2026)
Bachelor of Commerce - Commerce - Jiwaji University, Gwalior (2021 - 2024)
Intermediate – XII - Commerce - Sun Rise Public School, Gwalior (2020 - 2021)
High School – X - Sun Rise Public School, Gwalior (2018 - 2019)
