Ronnie
Client Support & IT Operations Associate
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About
Client Management Associate with 4+ months of experience handling customer interactions, resolving service issues, and maintaining strong client relationships. Certified in Junior Software Development with hands-on exposure to Python, SQL, and backend concepts. Skilled in communication, problem-solving, and process adherence. Seeking opportunities in IT support, client management, or backend operations roles in India, with a focus on delivering efficient and high-quality service
Experience
Client Management Associate (CMA) at Instaveritas (2025-06 – 2025-10)
- Managed 30–50 client interactions daily via calls and email support
- Acted as the primary point of contact for resolving client issues
- Maintained high customer satisfaction through timely resolutions
- Followed strict SOPs and quality standards
- Handled time-sensitive cases with a structured approach
- Collaborated with internal teams for faster issue resolution
Education
Bachelor of Computer Applications in Computer Applications – Maharshi Dayanand University, Rohtak
Class XII – Tagore Senior Secondary School, New Delhi (2022 – 2023)
Class X – Tagore Senior Secondary School, New Delhi (2020 – 2021)
