Asen Kichu

Dedicated and customer-focused professional with over eight years of experience in customer service, hospitality, sales, guest relations, and front office operations. Proven ability to manage customer interactions, resolve issues effectively, and maintain high standards of service excellence. Recognized for strong communication skills, adaptability, and the ability to perform efficiently in fast-paced environments.

Committed to contributing to organizational growth while continuously enhancing professional capabilities.

Support Executive - Order Meal NZ

(2025-01 - 2026-03)

• Provided prompt and effective support to customers regarding orders and service-related inquiries.
• Coordinated with internal teams to ensure timely issue resolution and smooth operational flow.
• Maintained high standards of customer service and ensured customer satisfaction.
• Recorded customer interactions and followed up on pending requests to ensure successful resolution.
• Contributed to improving overall service quality and customer experience.

Sales Associate - Aura Academy

(2024-02 - 2024-07)

• Promoted educational programs and provided guidance to prospective customers.
• Developed and maintained strong relationships with clients through effective communication.
• Assisted in achieving sales objectives and increasing customer engagement.
• Conducted follow-ups and maintained accurate records of customer interactions.
• Supported business growth by delivering quality customer service.

Customer Care Executive - BPO

(2022-04 - 2023-10)

• Managed inbound and outbound customer interactions while maintaining professional service standards.
• Resolved customer concerns and complaints efficiently to ensure customer satisfaction.
• Maintained accurate documentation and customer records.
• Collaborated with team members to achieve operational and quality targets.
• Demonstrated flexibility and commitment while working during challenging business conditions.

Guest Relations Executive - BYG Brewski

(2019-03 - 2022-03)

• Delivered exceptional guest experiences by providing personalized and professional service.
• Managed reservations and addressed guest concerns in a timely manner.
• Coordinated with various departments to ensure seamless daily operations.
• Maintained high hospitality standards and contributed to customer retention.
• Fostered a welcoming and customer-centric environment.

Front Desk Executive - Sherlocks

(2018-02 - 2019-11)

• Managed front desk operations and provided a positive first impression to guests.
• Handled reservations, inquiries, and administrative responsibilities efficiently.
• Maintained records and ensured effective communication across departments.
• Delivered excellent customer service to enhance guest satisfaction.
• Supported smooth day-to-day operations while maintaining professionalism.

Higher Secondary Education - 12th Standard - St. Mary Higher Secondary School

Diploma in Hotel Management and Beautician Course - Hotel Management and Beauty Care (2017-03 - 2017-09)