Belliappa Ca

Dedicated and customer-focused professional with experience in banking customer service, collections, and mortgage operations. Experienced in handling customer queries, banking processes, loan-related documentation, client communication, and US mortgage operations. Strong communication and interpersonal skills with the ability to work independently and as part of a team.

Customer Service Representative (CSR) – Banking Process | Canara Bank - Conneqt Business Solutions Private Limited

• Handled customer queries related to banking products and services.
• Assisted customers with account and banking-related concerns.
• Provided accurate information while following banking process guidelines.
• Maintained professional communication with customers.
• Handled customer requests and resolved issues within the defined process.
• Followed company policies and quality standards while assisting customers.

Collections Executive – Inside Collections - Fair Debt Solutions Private Limited

• Worked in the internal collections process for a non-banking financial company (NBFC).
• Handled customers who had availed loans through digital/mobile lending applications.
• Contacted customers by telephone when loan repayments were not made within the scheduled due date.
• Followed up with customers regarding overdue loan payments and repayment commitments.
• Communicated professionally with customers to understand payment-related issues.
• Encouraged customers to make timely repayments and followed up on pending dues.
• Maintained accurate records of customer interactions and collection follow-ups.
• Followed company policies and collection procedures while handling customer calls.

Senior Associate – Mortgage / Loan Operations - Visionet Systems Private Limited

• Handled mortgage and loan servicing-related processes.
• Coordinated with mortgage servicers and financial institutions regarding loan information.
• Requested and followed up on mortgage payoff/demand statements.
• Communicated with US-based clients and mortgage servicing representatives.
• Verified loan-related information and documented updates accurately.
• Handled escalations and followed up on pending requests.
• Maintained detailed records of customer and loan-related information.
• Worked according to process requirements, quality standards, and turnaround times.

Bachelor of Computer Applications - Computer Applications - Cauvery Degree College, Gonikoppal / Mangalore University (2022)