Ashish Kumar
Operations Executive | Fiber & Mobility Operations
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About
Operations Executive with experience in telecom service operations, customer management, and team leadership. Currently managing district-level Fiber and Mobility services with a 20+ member team. Skilled in SLA management, customer escalation handling, operational monitoring, and partner coordination.
Experience
Operations Executive - Reliance PPM Services Ltd. (Reliance Jio – DRS)
(2023-09)
- Managing end-to-end operations of Jio Center including Fiber and Mobility services across the district.
- Leading a team of 20+ members and ensuring SLA compliance.
- Handling customer escalations and improving service quality.
- Monitoring operational performance metrics.
Backend Operations Support - Acres N Inches Pvt. Ltd.
(2021-02 - 2021-09)
- Maintained client documentation and supported sales teams.
Customer Support Executive - NetAmbit InfoSource & e-Services Pvt. Ltd.
(2019-03 - 2019-12)
- Managed inbound and outbound customer communication.
Consultant / Customer Coordinator - Hindustan Wellness Pvt. Ltd.
- Handled appointment scheduling and customer coordination.
Education
B.Sc. - Allahabad University (2024)
Industrial Training Institute (ITI) - SBS Pvt. (2022)
Intermediate - U.P. Board (2016)
High School - U.P. Board (2014)
