Senior Manager (Customer Experience & Strategy)
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Program Manager with 7+ years of experience in customer success, operations strategy, and cross-functional leadership logistics, Edtech, Health Tech domains. Demonstrated ability to drive customer retention (95%+), reduce churn, and generate over $8M in upsell revenue. Expertise in program execution, stakeholder management, process improvement, and data analytics using Excel, Power BI, Tableau, and SQL.
Adept at leading cross-functional teams, improving KPIs (NRR, GRR, CSAT), and scaling customer-centric programs. Strong alignment with Amazon’s Leadership Principles such as Customer Obsession, Deliver Results, Dive Deep, and Invent & Simplify
Program Manager with 7+ years of experience in customer success, operations strategy, and cross-functional leadership logistics, Edtech, Health Tech domains. Demonstrated ability to drive customer retention (95%+), reduce churn, and generate over $8M in upsell revenue. Expertise in program execution, stakeholder management, process improvement, and data analytics using Excel, Power BI, Tableau, and SQL.
Adept at leading cross-functional teams, improving KPIs (NRR, GRR, CSAT), and scaling customer-centric programs. Strong alignment with Amazon’s Leadership Principles such as Customer Obsession, Deliver Results, Dive Deep, and Invent & Simplify
MBA, Pune Institute of Business Managment (2015 - 2017)
