Senior Manager Customer Service Operations
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With over 22 years of experience in Customer Service Management, Business Process Enhancement across BPOs, Financial Services, Telecommunication, Diamond, Ecommerce, Edu-tech, Healthcare sectors, I have honed my skills in spearheading customer service operations and delivering repeated success in structuring high-performing staff, streamlining processes, and implementing supporting technology to reduce expenditures, boost productivity, and increase profits.
With over 22 years of experience in Customer Service Management, Business Process Enhancement across BPOs, Financial Services, Telecommunication, Diamond, Ecommerce, Edu-tech, Healthcare sectors, I have honed my skills in spearheading customer service operations and delivering repeated success in structuring high-performing staff, streamlining processes, and implementing supporting technology to reduce expenditures, boost productivity, and increase profits.
BA and PG in Marketing and Sales
