Senior Manager | Customer Experience
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I am a self-driven, hardworking, and ambitious individual. In the past five years, I have acquired lots of skills including interpersonal, organizational, and communication skills, and the ability to produce outstanding results. I have leadership qualities, and I uphold high standards of professionalism when performing my duties. I am confident that my skills align with customer service management, and my experience will be very useful to the company.
Currently, I am working as a Senior Manager and Heads Customer Support Team at Toppr.com. I have a total of 14 years of experience in customer service. I have expertise in planning and executing projects. The projects include Retention, Process Management, and setting up a new process. I have handled Chat, Incoming, Email, Renewal, Retention, Tablet delivery, Escalation, Telesales, Student Success Mentor team, and Grievances(Social Media escalations, Legal and consumer complaints).
I hold an MBA Distance learning degree in Retail from Madurai University. I have graduated from RUIA college and hold Bsc. Maths degree
