Ashu Chaudhary

Dynamic Hospitality Leader with 16+ years of progressive experience across Oberoi Hotels & Resorts, Trident Hotels and Treebo Hotels. Successfully progressed from Housekeeping Assistant to General Manager through consistent operational excellence and leadership. Expertise spans Hotel Operations, Pre-opening Projects, Rooms Division, Housekeeping, Budgeting, Procurement, Audit Compliance, Guest Experience, Sales Coordination, Team Development and Business Operations.

GENERAL MANAGER - Treebo Trend The Ortus Residency - Dharamshala

(2021-03)

Heading the complete operations of the hotel and ensuring seamless coordination across all departments.

• Driving guest satisfaction through personalized guest engagement and service excellence.
• Preparing operational budgets, monitoring expenditure and improving profitability.
• Managing procurement, inventory planning and vendor relationships.
• Handling internal and external audits while ensuring compliance with company standards.
• Supporting sales and marketing initiatives to improve occupancy and revenue.
• Conducting daily operational reviews and property inspections.
• Leading performance appraisals, staff development and departmental training.
• Ensuring smooth workflow across Front Office, Housekeeping, F&B and support functions.
• Maintaining exceptional guest experience and operational excellence.

GENERAL MANAGER - Treebo GK Conifer Hotel - Dharamshala

(2018-04 - 2020-03)

Successfully managed the hotel during pre-opening and operational phases.

• Established departmental SOPs and operational workflows.
• Handled recruitment, induction and employee training.
• Managed budgets, procurement and vendor development.
• Coordinated with travel companies and business partners.
• Monitored service standards and guest satisfaction.
• Supervised all operational departments to ensure smooth functioning.
• Implemented quality and cost-control initiatives.

HOUSEKEEPING MANAGER (HOD) - The Oberoi Clarkes - Shimla

(2017-11 - 2018-03)

Led the Housekeeping Department while maintaining luxury hospitality standards.

• Managed manpower planning, inventory control and departmental budgets.
• Conducted quality inspections and ensured guest satisfaction.
• Mentored supervisors and housekeeping associates.

ASSISTANT EXECUTIVE HOUSEKEEPER - The Oberoi Cecil - Shimla

(2017-01 - 2017-10)

Assisted in managing complete housekeeping operations.

• Conducted inspections, inventory control and staff supervision.
• Maintained Oberoi service standards and guest experience.

HOUSEKEEPING EXECUTIVE - Trident Nariman Point - Mumbai

(2015-11 - 2016-12)

Managed daily housekeeping operations and team supervision (Transferred from Oberoi).

• Ensured room quality, cleanliness and guest satisfaction.

HOUSEKEEPING SUPERVISOR - The Oberoi Grand - Kolkata

(2014-09 - 2015-10)

Supervised housekeeping associates and maintained quality standards.

• Conducted room inspections and staff training.

HOUSEKEEPING ASSISTANT - The Oberoi Wildflower Hall - Shimla

(2012-04 - 2014-09)

Delivered luxury housekeeping services while maintaining brand standards.

HOUSEKEEPING ASSISTANT - The Oberoi Bengaluru - Bengaluru

(2010-01 - 2012-03)

Started hospitality career and built a strong operational foundation in luxury housekeeping.

Bachelor of Hotel Management - Rooms Division - HCMI (2009)

Higher Secondary - Himachal Pradesh Board (2005)

Matriculation - Himachal Pradesh Board (2003)