Ashwin Ez

Results-driven sales and customer service professional with experience in fraud resolution, revenue generation, and client handling. Strong communicator with a keen interest in finance and analytical roles. Proven ability to improve customer satisfaction and drive sales performance.

Wealth Manager at PB Fintech (2026-04 – Present)

• Help clients make informed investment decisions based on their financial goals and requirements.
• Handle client objections effectively and provide clear solutions to build confidence in investment decisions.
• Understand client needs and recommend suitable investment and savings solutions.
• Build and maintain strong client relationships through personalized guidance and responsive service.

Customer Service Representative → Sales Executive at Etech Global Services (2023-10 – 2025-12)

Started as a Customer Service Representative and progressed to Sales Executive during tenure with Etech Global Services.

• Generated revenue by selling telecom products to international clients in a target-driven environment.
• Built strong customer relationships, handled objections, and negotiated effectively to improve conversions and retention.
• Investigated credit card fraud and suspicious transactions and assisted customers through dispute resolution processes.
• Supported recovery of funds through dispute resolution procedures while maintaining a customer-focused approach.
• Maintained consistent performance across customer service, fraud resolution, and sales responsibilities.

Bachelor of Commerce in B.Com – Gujarat University (2019 – 2022)

Higher Secondary in HSC – Mount Carmel High School (2017 – 2019)