Sangam Raj

Results-driven Jira Administrator with 8+ years of IT experience, including 6+ years in Atlassian Administration. Proven success in Jira Cloud migrations, Agile delivery, and tool integrations. Skilled in custom workflows, automation, and process optimization, driving team collaboration and operational excellence.

Jira Administrator I - GEDU Services Pvt. LTD

(2025-12)

Currently working on Jira Service Management with 90% of work and rest are Jira Software Cloud and Confluence Cloud. Worked on Global Help Desk project as enhancements in which I worked on Issue Security to make it 100% secure with other teams. Current project 1, HR-JML is HR Joiner, Mover and Leaver, in which created JSM forms like Onboarding and Offboarding. Current project 2, IT-SOR is IT Statement of Responsibility, in which creates a separate form to update all IT assets in Jira.

• Automated issue transitions, notifications, and updates through Jira automation rules, reducing manual interventions by 20%.
• Worked independently on projects like Global Help Desk, HR-JML, IT-SOR and Procurement Process and being part of other projects also like Project Requisition, Catering Services, Marketing and Production etc.

Senior Software Engineer I - DigiMoksha Solutions LLP (Client- Aristocrat Technologies)

(2022-01 - 2025-11)

• Spearheaded Jira Server-to-Cloud migrations using JCMA, ensuring 100% data integrity and 99.9% system uptime during transition.
• Automated issue transitions, notifications, and updates through Jira automation rules, reducing manual interventions by 30% and improving workflow accuracy by 25%.
• Designed and customized Jira workflows, screens, fields, and permissions for multiple teams, increasing project delivery efficiency by 35%.
• Developed dashboards and reports for leadership, enhancing sprint visibility and data-driven decision-making by 40%.
• Conducted end-user training and Agile coaching sessions, boosting Jira adoption and user proficiency across teams by 50%.
• Partnered with product owners and scrum masters to optimize Agile processes, achieving a 15% increase in sprint velocity and 25% improvement in delivery predictability.
• Improved SLA compliance by 20% through automation-driven workflows.
• Reduced manual handling of issues by 30%, increasing team throughput.

Jira Administrator I - FCS Software Solutions

(2018-01 - 2022-01)

• Built and configured Jira projects from scratch with custom issue types, screens, and permission schemes.
• Managed user access control and group-level security across Jira, Confluence, and Fisheye.
• Created and maintained Confluence spaces for enhanced team collaboration and documentation.
• Developed real-time JQL dashboards for sprint and KPI tracking.
• Enhanced reporting accuracy by 40% through standardized dashboard templates.

Bachelor of Engineering - Computer Science - Corporate Institute of Science and Technology