Atiya Fatema
Customer Support Executive
Talent
KolkataMember since July 30, 2026
Communication Skills
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Communication Skills
About
To work in a reputed organization where I can utilize my communication skills and customer handling experience to contribute to company growth while developing my professional abilities.
Experience
Customer Support Executive at Niftel Communication Pvt. Ltd.
Swiggy, Instamart & Wow! Momo – Inbound Voice Process
- Handled inbound customer calls for Swiggy, Instamart, and Wow! Momo
- Assisted customers with order tracking, refunds, cancellations, and delivery issues
- Resolved customer complaints efficiently while following SOPs
- Provided accurate information regarding orders, payments, and offers
- Maintained proper call documentation and ensured customer satisfaction
Customer Service Executive at Vishnu Solution Pvt. Ltd.
Inbound & Outbound Voice Process
- Managed inbound and outbound customer calls professionally
- Handled customer queries, complaints, and service requests
- Maintained accurate customer records and call logs
- Followed quality standards and company policies
- Achieved daily call targets and performance goals
Education
10th
12th
Skills
Customer Support Executive
