Sachin Bhand

Experienced IT Support Professional

Talent

PuneMember since September 17, 2026

Looking for a jobDesktop SupportDevice ManagementNetwork TroubleshootingAdvanced Diploma in Computer Hardware and NetworkingMicrosoft Intune Configuration & Monitoring using SOTI MobiControlWindows OSActive Directory Management

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Looking for a jobDesktop SupportDevice ManagementNetwork TroubleshootingAdvanced Diploma in Computer Hardware and Networking

About

Experienced IT Support Professional with 9+ years of expertise in desktop support, device management, and network troubleshooting, delivering reliable solutions and ensuring high user satisfaction. Seeking to contribute technical skills and drive operational excellence in a dynamic environment.

Experience

Technical Support Engineer (L2) - Allied Digital Services Ltd.

(2021-10)

Client: Mercedes-Benz India

Provided L2 technical support for desktops, laptops, printers, and peripherals, ensuring timely resolution of incidents.
Diagnosed and resolved complex Windows OS, application, and network-related issues
Installed, configured, and provided support for hardware and software, including OS upgrades, drivers, and enterprise applications.
Provided end-to-end support for M365 incidents, including performance issues, profile corruption, synchronization failures, and mailbox-related problems
Troubleshooting and resolution of complex Microsoft 365 issues impacting business-critical users, including VIP users.
Delivered proactive support by identifying recurring M365 issues and implementing long-term solutions to reduce incident volume.
Managed Active Directory (AD) operations including user account creation, modification, group policy management, and access control in a domain environment.
Active directory management, AD-related issues such as login failures, group policy application, and account lockouts to ensure seamless user access
Managed Microsoft Intune devices, including device enrollment, configuration, compliance policies, and application deployment.
Troubleshot and resolved Intune-related issues such as device sync failures, policy conflicts, and endpoint security compliance errors.
Handling VIP users and their calls
Handling Video conferencing devices and provides support
Vendor Interaction and follow-up with vendors and central support executives for technical issues
Handling VIP users, including support for iPads, iPhones, laptops, application and software-related issues.
Daily tickets monitoring and handling client user (Germany, Malaysia, Russia)
Managing IT asset inventory of around 900+ assets including desktops, laptops, Printer and others.
Managing and resolving problems assigned via ticketing tools.
Diagnose and resolve a wide range of windows applications and networking problems.
Installation, upgrade, support and troubleshoot for printers, computer hardware and other authorized peripheral equipment.
Worked with end users to evaluate, streamline and improve current systems, processes and workflow
Managed shared file access by configuring permissions, access control, Troubleshot and resolved file access issues
Led and managed a team of support engineers, ensuring timely resolution of technical issues and adherence to SLAs.
Coordinated task allocation, performance monitoring, and team support to maintain high service quality and operational efficiency.