Azharuddin Shaik

Motivated and results-driven operations leader with 7+ years of experience in people management, team leadership, and service delivery excellence. Adept at motivating teams to enhance productivity, reduce attrition, and achieve organizational goals. Skilled in stakeholder management, operational excellence, and grooming individuals for leadership roles.

Recognized for fostering engagement, building high-performing teams, and driving client satisfaction through strategic process improvements. Passionate about developing talent, optimizing workflows, and contributing to sustainable business growth in the organization.

I’m Azharuddin Shaik, I have overall 7 years of experience in managing international voice operations across retail and e-commerce domains. I began my career with [24]7.ai as an associate, where I was later promoted to lead a team of 15–20 associates. Most recently, I worked with Sutherland as an Assistant Manager, handling around 80–100 FTEs through 4 Team Leaders

My focus has been on driving operational KPIs like CSAT, AHT, and FCR, collaborating closely with Quality and Training to ensure client expectations are consistently met. Over the years, I’ve led initiatives that improved process efficiency and team performance, and I’m excited to leverage that experience in my next role, where customer experience and compliance are critical.”

Completed my bachelors of degree in Computer science and passed out year is 2018