Bandi Venkateswarlu

Motivated and detail-oriented Desktop Support Engineer with 1.8 years of experience at PENTAGRAM INFOTECH PRIVATE LIMITED, skilled in troubleshooting hardware, software, networking, and user support issues. Experienced in handling ticketing systems, system configuration, printer setup, and remote desktop support in a fast-paced IT environment. Seeking an opportunity to contribute technical expertise and problem-solving abilities to enhance organizational IT operations and user satisfaction.

Eager to grow professionally while delivering efficient and reliable technical support services.

Technical Support Engineer at Pentagram infotech Pvt.LTd (2024-08 – Present)

• Technical Support, including identifying and resolving Daily basis technical issues occurring in Laptop, Desktop, Printer, Windows OS & LAN.
• MS Outlook Mail Configuration, Trouble Shooting
• Various Software Packages Installation & Troubleshooting
• Troubleshooting the OS Related Problems in Desktops &Laptop
• Knowledge of Windows Servers in Active Directory, Domain controller, DHCP, WDS, DNS service etc.
• TCP/IP Configuration, Internet Maintenance.
• Wireless Networking, Networking In Domain Environment.
• Knowledge in Remote Desktop Connection.
• Configure Printer Sharing And File Sharing From Server To User Systems
• Install & Upgrade Operating System, Drivers and Applications
• Desktop & Laptop Hardware and Software Problems Solutions.
• Configuring & troubleshooting of desktop/ laptop for managing backup and recovery Installation of printer and configuration

Bachelor of Electronics And Communications Engineering in Electronics And Communications Engineering – Muthayammal Engineering College (2020 – 2024)

M.P.C intermediate in M.P.C – Krisna Chaitanya Junior College (2018 – 2020)