Bashaboina Mounika
Senior Customer executive
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About
To step into the organization of my passion and become a source of inspiration for others by showcasing what one can assimilate from the organization and what one can achieve for the organization by one’s dedicated efforts by providing best customer experience.
Experience
Senior Customer executive - VOIS (Vodafone Ireland)
- Handling calls
- Supporting and training new associates
- Following ups with customers on time to make sure refunds are done on time
Senior customer Service executive - TATA
(2012 - 2016)
Tata business support service pvt limited.
Senior customer associate; SME – Lead - SUTHERLAND
(2022-06)
Sutherland global services ltd. Supporting UK and USA- North America customers for Amazon process. Working for 2 years.
- Auditing calls
- Managing team efficiently
- Giving feedback to 25 consultants to understand process knowledge gaps by continuously giving best outstanding service delivery to our customers
- AMAZON PLS (Product life Insurance): dealing with life of a products and their insurance and query related to products description details and insurance policy
Education
SSC - St. peter’s christu Jyothi school (2006)
Intermediate - M.P.C. - Sumathi Reddy junior college.Subedari,vaddepally (2008)
B.Tech. (Bachelor of Technology) - E.E.E. (Electrical and Electronics Engineering) - Ramappa Engineering College, Hanamkonda (2012)
