Murugan K

Customer Service Executive with 2 years of experience in Export Networking and PSTN cease processes. Skilled in customer communication, order processing, team coordination, documentation, and handling day-to-day operational activities. Seeking an opportunity to utilize my experience and customer service skills while growing professionally within the organization.

Customer Executive - Tata Communication Transformation Services Ltd (Vodafone UK Project)

• Tata Communications Transformation Services Ltd. – Vodafone UK Project
• Customer Service Executive | 2 Years of Experience
• Handled Export orders, service requests, and order fulfilment activities.
• Managed end-to-end order processing, validation, revalidation, and timely completion of customer requests.
• Coordinated with internal teams to resolve order-related queries, service issues, and operational delays.
• Monitored order status and followed up to ensure timely processing, completion, and closure.
• Supported logistics and supply chain operations through order tracking, workflow coordination, and timely updates.
• Coordinated with relevant teams to manage order priorities, resource availability, and delivery timelines.
• Maintained accurate operational records, order tracking reports, and daily updates using MS Excel.
• Communicated order status, service updates, and processing timelines to relevant stakeholders.
• Supported quality checks and data validation to maintain order accuracy and process compliance.
• Managed escalations and collaborated with cross-functional teams to resolve issues within agreed timelines.
• Followed up on outstanding and pending claims through calls and web portals to track their status.
• Identified rejected or underpaid claims and supported corrective actions and resubmissions.
• Maintained accurate call summaries, follow-up notes, and action records in billing or CRM systems.
• Supported process improvement by identifying delays, tracking pending requests, and ensuring timely resolution.
• Demonstrated strong communication, analytical, coordination, time-management, and problem-solving skills.

MBA - LOGISTICS AND SUPPLY CHAIN MANAGEMENT

BACHELOR OF COMMERCE - GENERAL