Bharat Sahu

Service-driven sales and relationship management professional with a track record of exceeding targets, building client loyalty, and driving business growth. Skilled in team leadership, customer engagement, and delivering high-quality support in fast-paced environments.

Agency Manager at ICICI Prudential Life Insurance Co. Ltd (2024-05 – 2026-01)

• Recruit, train, and manage a team of insurance advisors to achieve sales and revenue targets
• Drive business growth through strategic planning, client acquisition, and retention
• Provide guidance and motivation to team members for high performance
• Maintain compliance with regulatory and company guidelines while ensuring excellent customer service

Customer Relationship Officer at Bharti Airtel Ltd (2022-01 – 2024-05)

• Improved customer satisfaction by addressing and resolving concerns in a timely manner
• Maintained accurate records of customer interactions for better follow-ups
• Managed high-profile accounts to ensure consistent service for business growth
• Developed personalized client relationships, boosting loyalty
• Provided regular feedback to management on service and product improvements

Customer Care Executive at Vodafone Idea Ltd (2020-12 – 2021-12)

• Provided expert advice on products/services aligned with client requirements
• Resolved escalated issues promptly while building trust and rapport with clients
• Promoted teamwork through knowledge sharing and collaboration

MBA in Marketing – Dr. D. Y. Patil Vidyapeeth (2024-07)

Bachelor of Commerce in E-Commerce – Siddharth College of Commerce and Economics (2016-06 – 2020-10)

HSC in Commerce – Elphinstone College (2013-06 – 2015-05)

SSC – Colaba Municipal Secondary School (2003-06 – 2013-06)