Bharat Thakor
Escalation Calls Customer Support Executive – Banking Process (Bank of Baroda)
Talent
GandhinagarMember since May 19, 2026
Core banking / CRM systemMS ExcelE-mail and system-based communication
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Core banking / CRM systemMS ExcelE-mail and system-based communication
About
Objective
- Comfortable working in target-driven and fast-paced banking environment • Strong understanding of customer confidentiality and data security • Willing to work in rotational shifts as per business requirements • Ability to handle pressure and maintain service quality • Open to continuous learning and process improvement
Experience
Escalation Calls Customer Support Executive – Banking Process (Bank of Baroda) - Tech Mahindra Customer Service
(2022-01)
- Managed inbound customer interactions for Bank of Baroda banking products and services, including accounts, transactions, and service requests
- Handled NRI (international) customers, addressing queries related to overseas transactions and banking services
- Identified customer concerns and provided timely and effective resolutions as per banking guidelines
- Explained banking procedures, policies, and services clearly to ensure customer understanding
- Maintained high accuracy while updating customer details and service records in internal systems
- Escalated complex or sensitive issues as per process guidelines to ensure quick resolution
- Ensured adherence to banking compliance, service quality, and customer satisfaction standards
Education
10th (SSC) - Shree Swaminarayan Dhiv Smark High School Lavarpur (2015 - 2015)
12th (HSC) - Swaminarayan Dhiv Smark High School, Lavarpur (2017 - 2017)
Bachelor of Commerce (B.Com) - Advanced Accounting and Auditing - Samarpan Arts & Commerce College, Gujarat University (2020-04 - 2020-07)
Skills
Escalation Calls Customer Support ExecutiveBanking Process (Bank of Baroda)
