Krish Arora

Spanish B2.4 professional with experience in Spanish-language customer support, client communication, digital marketing and tutoring. Skilled in resolving customer queries, coordinating with internal teams, managing communication channels and maintaining accurate documentation. Seeking a Spanish Brand Specialist / Strategic Account Services role, bringing customer focus, analytical thinking and strong communication skills.

Spanish Customer Support Executive | Banking Process at iEnergizer (2026-08 – Present)

• Handle Spanish-language customer interactions for a banking process with clear, professional and customer-focused communication.
• Identify customer needs, troubleshoot issues and provide process-compliant solutions while maintaining service quality and accuracy.
• Explain processes in Spanish and English using active listening and problem-solving skills.
• Document interactions accurately, coordinate with internal teams and escalate cases when required.
• Manage multiple customer interactions in a fast-paced environment with attention to detail.

Spanish Language Tutor at Freelance (2025-11 – 2026-05)

• Taught Spanish to 3 students at A1-A2 levels through customized sessions and individual lesson plans.
• Conducted grammar, vocabulary, pronunciation and conversational practice; tracked progress through assessments and regular feedback.

Social Media Manager at 3:33 Media (2025-08 – 2025-10)

• Managed social media content and supported platform growth strategies.
• Created and scheduled content to improve audience engagement; collaborated on content planning, brand-building initiatives and the company's digital presence.

Digital Marketing Intern at Pinnacle Marketers (2025-04 – 2025-06)

• Assisted with digital marketing and social media campaigns, content creation and promotional activities.
• Conducted market and competitor research and collaborated on client-focused marketing initiatives.

Bachelor's Degree in Journalism and Mass Communication – Vivekananda Institute of Professional Studies (VIPS) (2023-10 – 2026-06)

Spanish Language Studies – Instituto de Cervantes (2023-10 – 2025-04)