Shabnam Singh

Enthusiastic and customer-focused professional with proven experience in inbound customer handling within the banking process at Tech Mahindra, transitioning into Sales & Marketing. Skilled in building rapport, understanding customer needs, and converting conversations into opportunities. Strong communicator with a track record of meeting targets, resolving queries efficiently, and maintaining high customer satisfaction.

Eager to apply CRM proficiency, persuasive communication, and relationship-management skills to drive sales growth and brand engagement.

Customer Support Executive – Banking Process (Inbound) - Tech Mahindra - Noida, India

(2025-03 - 2025-07)

• Handled high-volume inbound calls for a leading banking process, resolving customer queries while identifying opportunities to promote relevant banking products and services.
• Built strong customer rapport through active listening and needs-based conversation, improving customer satisfaction and call resolution scores.
• Cross-sold and up-sold banking products during service calls, contributing to lead generation and revenue targets.
• Logged and tracked customer interactions accurately in CRM systems, ensuring data integrity for follow-ups and campaign targeting.
• Consistently met and exceeded quality, productivity, and customer satisfaction (CSAT) targets in a fast-paced, target-driven environment.

Bachelor of Computer Applications - Chitkara University (2022-10 - 2025-08)

Intermediate - GD College (2020-03 - 2022-06)