Bharath Smith

improvement and leadership, while contributing to the symbolic growth of the organization with my Technical, Innovative & Logic skills.

Banking Operations Associate - Accenture Solutions Pvt Ltd

(2025-09-06)

• Process and review 150+ chargeback and disputed transactions daily using the E4A tool.
• Perform detailed analysis of representment documentation and initiate pre-arbitration actions in accordance with Visa and Mastercard regulations.
• Handle both Fraud (Card Present & Card Not Present) and Non-Fraud (Merchant Dispute) claims.
• Conduct training sessions for new joiners and provide process walkthroughs for clients.
• Allocate daily tasks to team members and ensure timely completion of deliverables.
• Prepare Start of Day (SOD) and End of Day (EOD) reports and submit operational updates to management.
• Collaborate with onsite teams via meetings and email to share process improvements and operational updates.
• Prepare and submit operational reports within defined timelines.

Account Representative (USA Client caller) - Aura BPO Service Private Limited

(2024-06-27 - 2025-07-01)

• Managed re-submission and appeal processes for denied, rejected, or underpaid claims.
• Utilized software tools such as NextGen, Harris care tracker for claim processing and documentation.
• Identified root causes of claim denials and recommended corrective actions.
• Ensured timely follow-up on aging reports to reduce AR days and improve cash flow.
• Maintained adherence to HIPAA guidelines and payer-specific compliance protocols.

B.Com Corporate secretaryship - Corporate secretaryship - Madras university (2024)

H.S.C - Kesari Higher Secondary School (2021)

S.S.L.C - Arignar Anna Higher Secondary School (2019)