Karthik. B9986

Results-driven Banking Operations Associate with 6 months of experience at Alegeus in U.S.

Healthcare Financial

Services. Proven expertise in SOP, CIP, EDD, CDD, RPA, OFAC Screening, Money Movement, ACH, and Risk Mitigation. Skilled in managing high-volume workflows, ensuring SLA adherence, regulatory compliance, and data accuracy. Proficient in Fresh Desk, MS Excel, Outlook, and CRM tools with strong problem-solving and customer support abilities.

Associate – Banking Payment Operations - Alegeus Technology (Team Lease) - Bangalore, India

(2025-11 - 2026-04)

• Managed end-to-end HSA account operations for U.S. healthcare financial system with 99%+ accuracy.
• Processed high-volume transactions including money movement, transfers, payouts, and account adjustments as per SOP.
• Performed OFAC screening, KYC, EDD, and CDD checks to ensure AML and regulatory compliance.
• Conducted daily health space runs and reconciliations to maintain system accuracy and account integrity.
• Resolved customer queries and support tickets within SLA, maintaining strong CSAT and FCR metrics.
• Leveraged MS Excel, MS Word, Outlook, and CRM tools to track cases, prepare reports, and ensure timely follow-ups.
• Contributed to process efficiency by identifying errors and maintaining 0 compliance breaches during tenure.
• Managing and resolving customer Tickets through Freshdesk Email platform.

Bachelor of Commerce (B.Com) - commerce (2024-08)

PUC - Commerce (2021-04)

SSLC - Education (2019-04)