Bhavana Sharma

BPO (OUTBOUND)

Customer Support Representative - Reliance PPM Services Limited - REMOTE

(2021-01 - 2024-01)

BPO (OUTBOUND)

• Handle customer queries and provided timely resolutions
• Managed outbound calling and customer follow-ups
• Assisted customers with product and service-related information
• Resolved complaints while maintaining service quality standards
• Achieved daily productivity and performance targets
• Maintained accurate customer records and interaction details

Bachelor of Arts - Arts - Krishna Mahavidyalaya (Agra University) (2010-01 - 2013-01)

Intermediate - Arts - Shakun Vidhya Niketan Inter College Allahabad (2005-01 - 2005-01)

High School - Arts - Shakun Vidhya Niketan Inter College Allahabad (2003-01 - 2003-01)