Bhupender Singh

Executive Experienced Managing and Formatting Big Data for Use in Financial Forecasts. Able to Monitor Large Servers for Efficiency and Speed. Skilled with Troubleshooting Databases and Communicating Fixes to Co-Workers. Committed to Maintaining Excellence in Information Systems Use. Willing to Work Flexible Hours as Needed to Keep Machines Running.

Customer support executive - COGENTE SERVICES PVT. LTD. (BPO SOFTWARE COMPANY) - Noida, India Whirlpool

• Successfully distributed work evenly among teams to achieve maximum time management and to ensure the success of the objective at hand.
• Departments Structure:- 1. Claim Audit Team (CAT):- Purpose is the audit to check the service partner works by out calling and basis of these audits we reject or approved the SP claim/Part. 2. Customer Installation Experience Audit Team (CIEAT):- Purpose is the audit to check the all product installation service of the service partners and basis of these audits we reject or approved the SP claim
• Created Database Reports for Management Evaluation.
• Implement and Analysis Data to Create Daily, Weekly, Monthly, and Reports.

Data verifier - OCROLUS - Noida, India

Review Documents of different formats and quality. Correct or Edit any incorrect details captured by the Ocrolus proprietary systems

• Perform reconciliation of various amounts captured from reviewed documents to ensure high accuracy and identify discrepancies

MIS (Management. Information System) - Jarvis Technology and Strategy Consulting

Strong background in system installation configuration and smooth integrations Thorough knowledge of Oracle and .NET database management Successful development and implementation of scalable systems for varying clients meeting deadlines and budgets Capable manager of data services computing systems and needed upgrades per client qualifications Solid leadership skills bringing out the best in MIS teams Analytical approach to challenges and excellent organization capabilities Proficient in C++ and other languages; graphic tools (PageMaker Flash 3D Max); HTML resources (Dreamweaver FrontPage); Excel, PowerPoint, and MS Access

Customer support executive - Tech Mahindra

• Managed high-volume outbound calls to ensure customer satisfaction and service quality.
• Conducted post-service "Happy Calling" to verify issue resolution and overall customer experience.
• Collected and analyzed customer feedback to identify service gaps and improve processes.
• Confirmed service details including parts replaced and work completed.
• Maintained a professional and customer-centric approach in all interactions.
• Consistently met performance targets such as call quality, customer satisfaction (CSAT), and productivity.
• Built strong customer relationships, enhancing trust and brand value.

BCA - INDIRA GANDHI OPEN UNIVERSITY

10th pass - Vivekanand memorial senior secondary school

12th pass - NIOS