Bhupendra Nishad

IT Administrator and System Engineer with 3+ years of experience managing IT infrastructure, networks, and technical support across retail, hospitality, warehouse, and multi-site business environments. Skilled in Windows, Linux (Ubuntu), and ChromeOS administration, VMware virtualization, POS software deployment (eR4u), hardware lifecycle management, and 24/7 remote and on-site troubleshooting. Experienced with ticket-based support workflows and SLA adherence using BMC Helix ITSM, supporting multiple business units and locations simultaneously with minimal downtime.

IT In-Charge at Jayshree Group (2025-08 – 2026-03)

• Managed the complete IT infrastructure across multiple group companies (Suman Hatcheries Pvt Ltd, SB Logistics, Suman Fuels, Suman Preservative Food & Bhramankar Krishi Farm), supporting daily operations with minimal downtime.
• Led implementation and ongoing support of eR4u POS software for a retail outlet (Ab Mart), resolving billing discrepancies and maintaining GST-compliant invoicing and inventory sync.
• Maintained 24/7 IT systems for a high-volume restaurant operation, including billing software, network connectivity, and event AV setups.
• Installed, configured, and monitored infrastructure across multiple sites; standardized OS deployment and system formatting.
• Managed hardware lifecycle for workstations, thermal printers, barcode scanners, and servers to ensure zero downtime in retail and dining environments.
• Provided 24/7 remote and on-site technical support across the Chhattisgarh region; maintained asset-tracking records and conducted regular compliance audits.

System Engineer at Instakart Services Pvt Ltd (2022-08 – 2024-10)

• Provided 24/7 on-ground and remote IT support for 200+ end users across a central warehouse and 100–104 regional sites in Chhattisgarh, resolving hardware, software, and network issues via call and remote tools with an average ticket resolution time of 2–3 hours.
• SLA Management: Logged, tracked, and resolved support tickets using BMC Helix ITSM, consistently meeting SLA targets across a high-volume warehouse and regional support queue.
• Evaluated and integrated new tools and technologies into existing infrastructure; conducted regular system audits for compliance with best practices.
• Installed, configured, and administered multiple operating systems (Windows, Ubuntu Linux, ChromeOS) across warehouse and end-user devices; maintained system documentation for knowledge transfer.
• Tracked and maintained warehouse IT assets (access points, AIOs, peripherals) via Google Sheets, ensuring accurate working/non-working status records.
• Led cross-functional system integration projects and delivered technical training sessions to end users, improving operational efficiency.

Bachelor of Computer Applications (BCA) – Shri Shankaracharya Mahavidyalaya, Junwani, Bhilai, India (2019-06 – 2022-06)

Diploma in Network Administration (DNA) – Jetking Durg Learning Centre, India (2019-04 – 2021-10)