Binisha Sebastian

I am Binisha and I have 36 months of experience in the MNC field.

I have gained hands-on experience with ServiceNow, SuccessFactor, SAP, and Azure applications. I have a strong understanding of these platforms and have successfully implemented them in various projects.

Job Description- Senior Service Desk Executive (COGNIZANT) Woolworths Process Oct 2022- Nov23

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Assisted with day-to-day operations, working efficiently and productively with all team members

Supported as a service desk senior associate, for Australian process.

Was responsible to handle as a senior service desk analysis such as Addressing customer concern, documenting support tickets.

Responsible to work on active directory, serviceWOW. Success factor, Pulse application, SAP, Citrix and Azure Remote Desktop.

Use all available Knowledge Management Tools during the call.

Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.

Responsible for maintaining consistence performance through out the year 2022 &2023.

WORK HISTORY

TECH MAHINDRA SEP 2021-OCT 2022

• Worked In Tech Mahindra as a customer support for Uber Process SEP 2021 - OCT202
• Responsible for making the ticket generated by the clients for US Uber Eats restaurants.
• Entered and verified food items, prices, amounts and sub amounts for Uber Eats Menu on the excel sheets.
• Proficient in data entry and analysis using Microsoft Excel.

KNOAH SOLUTIONS – 2019- 2020

• Supported for US based shift international Chat process (Google NEST)
• Assisted users with troubleshooting Goggle device such as smart camera, doorbells and smoke sensers.
• Helped customers replace devices if issues couldn’t be resolved.
• Efficiently managed Dual chats and performed troubleshooting hardware problems.
• Ensured timely resolution of customer satisfaction.

I have completed by intermediate from Wesley