Arya Kumar Shastree

Technical Support Specialist with a background in Computer Science Engineering and web software architecture. Applies deep root-cause analysis to isolate API bottlenecks, resolve database anomalies, and maintain continuous application uptime. Translates backend software mechanics into precise step-by-step documentation, turning complex system defects into clear resolution paths for end-users and engineering teams.

Technical Support & Web Development Intern at WeIntern Pvt. Ltd. (2026-04 – 2026-09)

• Resolved 95%+ of incoming tier-1 and tier-2 technical support tickets within target SLA limits by isolating application bugs across full-stack MERN environments.
• Reduced repeat user support inquiries by 30% through authoring comprehensive troubleshooting guides and step-by-step REST API setup documentation.
• Decreased issue resolution time for critical software defects by 40% by constructing structured bug reproduction logs for core engineering teams.
• Maintained zero authentication security incidents during user onboarding by verifying JWT token configurations and system permission workflows.

Technical Intern at Unified Mentor (2025-08 – 2025-10)

• Accelerated client onboarding efficiency by guiding users through web application setups, cross-browser compatibility checks, and API integration testing.
• Improved front-end error detection rates by testing user workflows in MERN stack applications to intercept UI defects before release.

Bachelor of Technology (B. Tech) in Computer Science and Engineering – Gandhi Engineering College (Affiliated to BPUT) (2022-09 – 2026-05)

Higher Secondary Education (Class XII) – Jaleswar Higher Secondary School (CHSE) (2020-07 – 2022-03)