Operations Manager - Wealth Zone Group AI International Pvt Ltd
(2023-05)
Improved Customer Service Standards.
- Lead day-to-day business operations across multiple departments.
- Develop operational strategies aligned with company goals.
- Monitor KPIs and prepare MIS reports for management.
- Improve workflows and operational efficiency.
- Manage recruitment, onboarding, and employee performance.
- Coordinate with finance, HR, sales, and technical teams.
- Ensure compliance with company policies and legal requirements.
- Manage vendor relationships and procurement.
- Handle client escalations and ensure customer satisfaction.
- Conduct performance reviews and team training.
- Increased operational efficiency by 30%.
- Reduced operational costs by 20%.
- Improved employee retention through streamlined HR processes.
- Successfully managed teams of 50+ employees.
- Implemented SOPs that improved productivity and compliance.
Deputy Manager (Health Care Loans) - VAS Capital Solutions (Pvt) ltd
(2019-03 - 2023-03)
Ensure stability of income from existing set of clients and explore avenues for new income generation from existing as well as new clients. Add value to the client and stay ahead of the competition by structuring and implementing innovative deals in working capital, term loan and project finance.
- Use credit knowledge and knowledge of various products for deal structuring.
- Maintain relationships with business banking to originate business.
- Manage relationship with the customers by increasing the book size.
- Manage trade finance, general blog operation for cash management services i.e., working capital cycle of the company.
- Acquire and maintain all loans clients for the bank.
- Perform various financing activities as per the customer's requirement.
- Maintain number of current account (CA) balance.
- Increase wallet share by cross selling products to the customer.
- Achieve individual targets and grow account profitability, while maintaining a high service standard and compliance.
Deputy Manager - India Info line Finance Limited (IIFL)
(2016-05 - 2019-03)
Responsible for (SME & Health Care Finance) the daily running an Operations & Sales that includes over 8 staff, also in charge of ensuring all processes run smoothly and that the whole of the team pull together and in the same direction.
- Identifying and implementing improvements within the various processes.
- Ensuring that standards are consistent.
- Managing the first impressions of the company and of its brand.
- Financially at best rates and using up-selling techniques to promote services and facilities.
- Monitoring the appearance, standards, and performance of staff members.
- Maintaining good communication and working relationships with all departments.
- Conducting monthly performance meetings with senior managers.
- Recruiting, managing, training and developing staff.
- Working closely with General Manager to drive a guest focused sales strategy.
- Implementing company procedures and plans.
- Dealing with any inquiries and complaints and monitoring customer service.
- Being friendly with annoyed customers.
- Using information technology to record sales figures, for data analysis and forward planning.
- Experience of budgetary and merchandise management.
- Consistent at meeting all set sales targets.
- Brand experience, working within brand guidelines.
- Producing data and reports for senior management on performance.
- Ensure that the day-to-day operations of a business run smoothly.
- Motivate employees.
- Multitask.
- Lead people.
- Work within an established team.
- Manage projects successfully till their completion.
- Manage offices.
- Draw up annual budgets and report on performance against budget.
Assistant Manager (CSM CB-BB-BB-CSM) - IndusInd Bank - Miyapur Branch
(2014-02 - 2016-05)
Handling face to face queries from customers & resolving their problems and issues within TAT. Bringing new business to bank by cross selling (LI & GI & CASA) different banking products.
- Ensuring that the needs of the customer are being fulfilled and customer being satisfied.
- Meeting with managers of different vertical to discuss possible improvements and generate leads for bank.
- Improving customer service procedures and taking care of policies and compliance of bank.
- Training staff and new employees about bank policies, products and to deliver a high standard of customer service.
- Coordinated with various teams and supervised daily cash and teller functions and ensured accuracy in it.
- Implemented sales process with assistance from bank manager and managed all teller operations.
- Professional in appearance at all times, Capable of working at multiple bank locations.
Senior Sales Officer (SSO) - HDB Financial Services - Somajiguda Branch
(2012-02 - 2014-01)
The complete spectrum of Personal Loans (PL), Mortgage Loan (ML), Loan against Property (LAP), Business Loans. Report directly to multiple loan officers, handling various loan application verifications processes.
- Check applications for completeness and accuracy.
- Verify employment and income history.
- Interface with property appraisers to secure appraisals and risk analysis documentation.
- Make sure documentation that is required is attached to application.
- Input data into database for automated processing of applications.
- Work closely with team members in closing department, submitting complete, well-researched application packages are submitted in a timely manner.
- Serve as liaison for loan officers, applicants, PL, ML, LAP, BL underwriters, and others, ensuring communications remain open and loan processing times are as quick as possible.
- Utilized custom built database to enter information, retrieve information, and process all loans applications.
- Proficient in the use of Microsoft Word, Excel, and Access.
Team Leader (Senior Relationship Executive) - ICICI BANK - Hyderabad
(2009-08 - 2012-01)
Managed a team for sourcing of RCA & M2O in SME-BBG (Current Accounts).
- Managed a team of 5 executives for sourcing of RCA & M2O.
- Set the targets for each executive and coached them accordingly.
- Collected the leads from Team Members and contacted the clients, provided further details and clarified their doubts, if any.
- Checked the required documents as per KYC with original and sign with verify stamp, and submitted to LSM for initial approval.
- Top performer in the branch for 4 months.
- Got 2 promotion with in span of 8 months (DRE- RE- SRE).
Team Manager for Personal Loans - Citi Financial - Kukatpally Branch
(2005-06 - 2009-07)
Managing a team of 36 Business Development Executives, for sourcing of Financial Products such as Personal Loans and other banking products.
- Assisting the Branch Head in Recruiting new Business Development Executives for Branch sanction permits and as per guidelines laid down from time to time.
- Focus on Team Management.
- Conducting Marketing Activities around branches at various locations, to generate leads and business.
- Raising the Performance levels of low performing Business Development Executives.
- Regular Monitoring on the team meets the Personal Loans target.
- Conducting daily morning/evening Sales Meeting with the team members.
- Conducting Training Sessions for new Products.
- Conducting training sessions for new Joiners / Team.
- Ensuring equal focus on all products of the Bank with no bias towards one product.
- Submit Day-to-Day SMS Report & Weekly MIS Reports of my team performance (Persona loans) to Financial Channel-Our Branch.
- Joint Calls with Team for monitoring their Marketing Skills.
- Taking care joining formalities of Business Development Executives has to be complete.
- Taking care Confirmation formalities of Business Development Executives to be complete.
- Time 2 Time intimation of joining/resignations of Business Development Executives to Sales Channel Regional, Zonal and Central Offices.
- Mainly Focus on Best Customers for business growth.
- Day to day monitoring and coordinate with each executive, for achieving their individual targets.
- Conducting Road shows/Campaigns/ Promotional features for the banks business growth.
