Challur Jahnavi
Operations Executive
Talent
HyderabadMember since July 16, 2026
Customer Support & Issue ResolutionEmail, Chat & Voice SupportTicketing & CRM ToolsComplaint Handling & Escalation ManagementBasic Technical TroubleshootingNetworking FundamentalsMS Excel & MS WordTeam CollaborationBasic SQL KnowledgeNetworking BasicsHardware & Software TroubleshootingCRM & Ticketing Systems
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Customer Support & Issue ResolutionEmail, Chat & Voice SupportTicketing & CRM ToolsComplaint Handling & Escalation ManagementBasic Technical Troubleshooting
About
Customer Support Executive with 1.9 years of experience delivering high‑quality voice, email, and chat support. Skilled in resolving customer issues, handling escalations, and troubleshooting basic technical problems. Proficient in CRM tools, ticket management, and maintaining customer satisfaction through clear communication and quick resolutions.
Experience
Operations Executive & Customer Support Executive - Bizpole Business Solutions Pvt Ltd
- Handled customer queries via calls, emails, and chat ensuring timely resolution
- Diagnosed and resolved basic technical and connectivity issues
- Created and managed support tickets using CRM tools
- Escalated complex issues to higher technical teams with proper documentation
- Maintained customer satisfaction and service quality standards
- Coordinated with team members to meet daily productivity targets
Education
B.Tech - Electronics & Communication Engineering
Intermediate - MPC
SSC
Skills
Operations Executive
