Shashi Priya

Customer-focused and detail-oriented Customer Service and Reservations Executive with 2 years of experience in the Aviation industry, specializing in freighter operations. Adept at handling cargo reservations, assisting clients, and ensuring seamless logistics coordination. Strong communication skills, problem-solving abilities, and a commitment to delivering high-quality service.

Process Executive – Financial Operations - Allied Aviation Pvt Ltd - Hyderabad

(2023-03 - 2025-12)

• Assisted clients with cargo reservations, booking, and tracking while ensuring compliance with airline and regulatory policies.
• Strengthened team collaboration and decision-making with clear, effective communication.
• Prepared monthly Revenue Reports, MIS reports and Daily Financial summaries.
• Assisted in data analysis and reporting to support management decision-making.
• Supported billing, invoicing and reconciliation processes.
• Coordinated with internal teams, clients and vendors for payment fallow-ups and documentation compliance.
• Fostered a culture of accountability and ownership through task delegation and leadership.
• Ensured adherence to company policies, audit requirements, and regulatory standards.
• Ensured compliance with aviation regulations, cargo handling procedures, and company protocols to enhance efficiency and safety.
• Leveraged data-driven insights to enhance decision-making and team efficiency.
• Maintained proper documentation and financial records for audits and reviews.
• Led a training program for new hires, improving onboarding efficiency and service consistency in freighter operations.

MBA - Finance - Osmania University (2018 - 2020)

B.Com - Computers - Osmania University (2015 - 2018)

Intermediate - Civics, Economics, Commerce - David Memorial Junior College (2013 - 2015)