Chandini Panda
Digital Marketing Executive; Customer Service & Operations Professional
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About
Digital Marketing Executive and Meta Ads Specialist with over 6 years of cross-functional excellence spanning Digital Marketing, Telecom, and Education. Recognized for engineering high-ROI paid media campaigns, executing data-driven SEO architectures (On-Page, Off-Page, Technical), and maximizing performance across WordPress ecosystems. Combines sharp analytical competencies in customer relationship management (CRM) and SLA compliance with technical expertise in Meta Ads Manager to scale client growth, optimize acquisition costs, and bridge corporate performance objectives.
Experience
Digital Marketing Executive Intern - Digital Brolly
(2026-02)
- Spearheaded keyword research, meta tag mapping, and structural internal linking workflows to improve search rankings.
- Monitored Google Search Console metrics to resolve indexing errors and repair high-priority technical crawl blocks.
- Conducted Local SEO overhauls and optimized Google Business Profiles (GBP) to secure top local Map Pack placements.
Senior Education Counselor - Hunar(Hamstech online services pvt ltd)
(2024-08 - 2026-02)
- Orchestrated paid and organic social lead generation models via Facebook and WhatsApp to scale the academic pipeline.
- Conducted structured educational counseling, aligning candidate goals with curriculum structures to maximize admissions conversions.
- Meticulously updated institutional CRM matrices to eliminate tracking friction and accurately forecast target metrics.
- Key Achievements: Honoured with the Shining Star Award (Oct 2024) and the Milestone Achiever Award (Jan 2025).
Customer Service Analyst - Teleperformance | Coinbase Account
(2022-02 - 2023-10)
- Supervised high-volume live chat support for global FinTech users, maintaining complete alignment with stringent corporate SLAs.
- Implemented strategic troubleshooting templates to scale team performance across First Contact Resolution (FCR) indices.
- Maintained cross-functional stakeholder coordination to resolve and de-escalate complex account issues.
- Synthesized operational metrics for validation within standard Weekly (WBR) and Monthly Business Review (MBR) intervals.
- Key Achievements: Received the Best Employee Award alongside multiple Quarterly Performance Recognitions.
Advisor - Reliance Jio
(2020-04 - 2021-01)
- Managed inbound and outbound customer support queues, executing complex technical telecom diagnostics.
Telecaller - Frank finn Air Hostess Academy
(2017-01 - 2019-03)
- Executed systematic lead generation campaigns and structured academic follow-ups to hit conversion benchmarks.
Education
Bachelor of Computer Applications (BCA) - AIMS College, Berhampur University, Odisha (2016)
