Service Operation Team lead
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Service Desk Senior Operations Lead with extensive experience in team management and client relations. Successfully led and enhanced service delivery for over 3,000 users, improving overall team efficiency through strategic policy implementation and process refinement. Seeking to leverage strong leadership capabilities and proven process improvement skills to drive operational excellence in the next role.
Team Management, People Management, Problem Management, Incident Management, Quality Management, Global Access Management (IDM), Service Management with overall 11 years.
Excellent communication skills and ServiceNow are the tools used for Ticketing and reports.
Analyze and diagnose the root causes of incidents to prevent recurrence. Have oversight and control of Incident and Problem management.
Playing a crucial role in PMO resource management, financial management, and overseeing project managers to ensure they follow the correct procedures.
BE - computer science engg
